Tag Archives: Angie’s List

Not on Angie’s List? Why Now May be the Time to Reconsider

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How Angie’s List’s New Free Membership Could Impact Your Business

Read about Angie’s List decision to offer a new free membership and how it can help local business SEO…

Angie's List Business Owners page

Perhaps you have heard about Angie’s List and were not sure if it had much of an impact on your local business.

As a local business owner, you should know that many customers and potential customers have found the List to be a great place to read, and place, reviews on local businesses.

Like many review sites, a reviewer must join Angie’s List in order to place a review. Not only that, they have to be a member in order to read other reviews.

For many, both consumers and businesses, this was a small stumbling block.

While many people have joined, others have balked because there was a membership fee. Some found the fee to be worthwhile and others decided they would rather use one of the free review sites.

Since the fee did deter some people from using the site, you might have decide that Angie’s List was not that relevant to your business, so you didn’t bother to even claim your profile. (Yes, you might have a profile–and some reviews–there and not even know it, in this case!)

You could be on Angie’s List already and not even know it.

Angie’s List is a community where members and local providers can connect. Your profile is your first impression to members, so make it count! Build a robust profile that includes a business description, operating hours, areas of specialty, responsiveness, reviews and more. Members consider this information before deciding who contact.

After you interact with members, they submit reviews on their experiences. Reviews are given in the form of a letter grade, and are a great way to gain insights about how customers and patients view your services.

Angie’s List reviews are:

      • Never anonymous

      • Verified by BPA Worldwide’s certification process

      • Submitted online, through mail or over the phone

      • Easily accessible to read and respond

Well, hang on to your seats…because Angie’s List’s new CEO has decided to offer a free “green” membership.

This is great news for your local business because now even more people will be able to see your profile page and all your positive reviews–without having to pay ‘for admission.’

Angie's list graphic

We have long encouraged our clients to claim their profile on AL if their business was in one of the appropriate categories. Now, they have not only providing a free membership, they have also expanded the list of business categories, from Air Duct Cleaning to Welding!

Angie's List Categories

One of the benefits of claiming your business profile is that you can manage your reviews. Keeping on top of both positive and negative reviews is essential for your business.

On review sites, whether Google, Yelp, Brownbook, Angie’s List or others you want to be sure you are responding promptly to negative reviews. Your prompt response gives you the opportunity to rectify any situations that need to be fixed–and let the customer (and others) know how you have handled it. All good PR, and it should be SOP (standard operating procedure) for any business.

Angie’s List is one of the review sites that is also excellent from an local business SEO perspective–one of the other reasons we suggest claiming your business listing. AL is seen as a trusted site, which links out to your site–and you can link to theirs–and that all is good search engine “mojo.”

So what have you got to lose? If you haven’t already claimed your listing, this just might be the final push you needed to convince you that it is a good idea.

Social Proof is in the Pudding

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Social proof is a common catch phrase these days, but what does it mean?

It is being suggested by many “experts” that social proof is something new, something that business people didn’t have to think about before.friends talking

Perhaps I just think of social proof more globally than some other internet consultants, but I think that idea is crazy. Social proof is not a new local business marketing concept at all, but how it works today is quite different from the past when it was neighbors talking over the fence or over a beer.

Businesses have always relied on social proof in one form or another. It is just that the form changes and now we have a convenient label for it.

Word of mouth advertising has long been the standard for social proof, and is most certainly not a contemporary construct. Businesses large and small have long known that if they can get their happy customers to tell other people about them and recommend them that it is the least expensive and most successful advertising campaign they have.

Social proof has always been about customers indicating their support for your business. That has not changed.

What has changed is HOW they demonstrate their support.

Today your customers are online every day. They get most of their information from the internet, more than the television or radio, more than print publications. And this trend continues to accelerate as we are seeing the millennials and younger folks ever more tied to their electronic devices.

Whether shopping locally or buying something across the globe, more and more people are relying on the internet to gather information before making a purchase.

Social proof has always been part of that research process, it is just easier to get these days. You no longer have to talk to lots of different people to learn their opinions and experiences–it is all there online.

What is social proof in current terms then? It is how your business is supported online. This can be done by customers posting a review on Yelp, Angie’s List, or any number of other review sites. It can be comments left on your blog or your Facebook or G+ page. It can even be that someone links to your business website on their blog or Facebook page, or that someone shares a post that you have written.social media icons

How do you get more social proof for you business?

Excuse me for stating the obvious, but you have to get social. Nope, you don’t have to do it all. Unless you have a lot more time on your hands then most business owners I know, you can’t anyway.

Learn a little bit about the various types of social media and pick one, give it a go and see if you like it. I’m a firm believer that if you enjoy it, you will have better results. If you find you aren’t enjoying it, you can try a different avenue.

If you are a visual person or you have a visual type business, then Pinterest might be a good choice for you. If you naturally talk in sound bites, you might try Twitter. If you are in a B2B field, or are looking for professional connections, check out LinkedIn. Facebook is gaining ground on the major search engines and gives businesses some more flexibility in their posts and pages. These are just a few of the many options that are available to your local business.

There is no one best social media, one that works for every single business in every single market. Find where your customers are online and start there. Then dive into that online “pudding” and get some social proof.

Local Business Reviews Update

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Remember the old shampoo commercial where the woman is so happy she tells two friends and they tell 2 friends, and so on, and so on, and so on?

The point of the commercial is twofold (pun intended!)

First, if you have a great product, people will tell their friends about it! Word of mouth advertising is free, so all businesses can benefit from it, and afford it.

Second is the concept of geometric progression. When these happy customers each tell 2 friends the company isn’t adding just 2 need customers: they are quickly adding hundreds of customers because of this concept. 1 becomes 2 which becomes 4 and so on… 8, 16, 32, 64, 128, 256…

Bottom line, every happy customer can result in a huge lead pool for your business.

Today the way we tell 2 friends, and so on and so on, is through the internet and social media!

If you have a service that gathers customer reviews be sure it is easily found on the internet. Having a service that actively solicits reviews from your customers after they have been to your store can be a great benefit for some–as long as customers don’t feel harassed, which is a huge turn-off.

Don’t have a service? Don’t worry. One of the best ways to get reviews is simply to ask your customers to give you one!

The best situation is when you get reviews on a variety of sources. A few reviews on several different sites, such as Google+, Angie’s List, and Yelp! is better than having all of your reviews in one place. This also makes it easier for your customers. Gone are the days when all your reviews need to be funneled to one site–so wherever your customer already goes on line is the perfect place for them to write a review for you!

Remember–you want to make it EASY for customers to let others know how pleased they are with your product or service. Unhappy customers will make the effort to leave a negative review, but those that are happy with your work may not unless you ask for it. Let them know you could use their help in getting the word out.

If your clients tell you they aren’t online or don’t know how to leave a review online–have a card handy for them to leave you a review in writing. Ask their permission for you to post it to your website on a testimonials page and you are good to go!

To more happy customers leaving positive reviews resulting in more happy customers!